Ensuring the best customer experience while protecting and growing business revenues.
Moneytoring™: Enhancing Customer Experience and Protecting Business Revenues
Moneytoring™ provides 360-degree visibility into the end-user experience by unifying monitoring systems across an organization.
This service enables businesses to optimize operations, improve service quality, and enhance efficiency through an OPEX-based model, empowering organizations to streamline their operations.
A Services Suite to Transform Monitoring
Our Moneytoring™ portfolio is designed to tackle complex challenges with a seamless approach that combines cutting-edge technology, expertise, and a commitment to enhancing overall service experiences. Powered by advanced technologies, skilled professionals, and proven processes, our solutions equip your organization with the tools to stay ahead and confidently face future challenges. Contact us today to learn more about our integrated solutions and how we can help optimize your end-user experience.
Get to Know Our Portfolio of Moneytoring™ Solutions
Offering a comprehensive suite of services to address enterprise monitoring needs, maximizing ROI, and ensuring the best end-user experience.
Boost Your Operational Efficiency
Moneytoring Epiphany™, helps enterprise customers address gaps and fragmentation in monitoring solutions, maximizing the benefits of their investments. Unlike generic business analytics platforms, Moneytoring Epiphany™ targets key needs such as multiservice correlation, integrated asset management (applications and infrastructure), AI-driven anomaly detection, automated network topology mapping, and IP Address Management. It also offers the analytics required to fully leverage diverse monitoring data across multiple domains.
Service consumption is streamlined through standardized API interfaces, providing customers with secure, scalable access to the full Moneytoring™ suite.
With advanced analytics tailored for monitoring services, Moneytoring Epiphany™ identifies key operational improvements, enabling proactive management and ensuring alignment with business goals.
Enhance Your IT Operations
Moneytoring Infrastructure™ is a non-intrusive, managed IT monitoring service designed to cover the full range of infrastructure technologies, including Data Center Devices, WAN/LAN networks, middleware, Kubernetes, and more. As a core component of the Moneytoring™ suite, it offers industry-leading advanced monitoring, exporting raw data to SOPRIS' secure cloud data lake for intelligent operations, surpassing traditional monitoring methods.
This service provides a unified, service-centric monitoring approach, enabling advanced root cause analysis, incident management, and detailed visibility into IT infrastructure performance. By automating incident responses and managing alarms, it reduces documentation time and enhances fault tolerance.
Managed by specialists, Moneytoring Infrastructure™ is a scalable, tailored solution that minimizes the need for extensive internal training on advanced technologies.
Achieving Best in Class Application Service Performance
Moneytoring Applications™ is designed to monitor application performance at the transactional and distributed trace level, covering a wide range of enterprise application frameworks, including front-end services like Web, iOS/Android apps, and critical business platforms like SAP.
This service offers comprehensive visibility into the performance and user experience delivered by the digital services used by enterprises, providing complete insight across the software-based services that support business processes.
Moneytoring Applications™ integrates data from various systems involved in service delivery, such as cloud services, netflows, and syslogs, creating a flexible, robust solution for optimizing application performance.
Optimize Your Digital Service Ecosystem
The shift to cloud-based and SaaS environments has been ongoing for years and will continue, presenting a challenge for CIOs and enterprises to maintain the highest service quality. Moneytoring Ajna™ is an advanced solution that extends visibility across the entire service stack, helping operators ensure service resilience by simulating end-to-end user interactions to detect failures before they affect end-users.
Key features include user experience simulations, automated transaction testing, and service performance simulations under heavy load. It benchmarks performance against industry best practices to ensure continuous improvement. Clients benefit from proactive failure detection, detailed performance analysis, and customizable testing scenarios.
Deliverables include simulation schedules, SLA metrics, and performance reports for informed decision-making. Designed for enterprises, Moneytoring Ajna™ offers flexible testing options, from basic scenarios to high-traffic simulations, managing up to hundreds of thousands of concurrent sessions.
A Selection of Success Stories
For more than a decade, we have partnered with leading organizations—both in Mexico and internationally—on their journey toward digital transformation. Below, we share a selection of examples that illustrate how we deliver real, measurable impact for our clients’ businesses.
Optimization of WiFi Service for Retail
With the mission of delivering the best connectivity experience to its customers, one of the country’s largest retail chains deployed Moneytoring™ across more than 12,000 devices in nearly 1,800 stores. KPIs were established to evaluate WiFi network performance and its direct impact on user satisfaction.
Over three years, this nationwide indicator improved by an average of 18 points, while a specialized team continuously monitored—holistically, critically, and data-driven—where to enhance and how to optimize the service in such a dynamic environment as physical stores, ensuring superior connectivity quality for both customers and employees.
From Critical Risk to Operational Stability in Minutes
One of the world’s most recognized manufacturers of home appliances was facing a serious threat to business continuity: access to SAP and several internal portals—essential for daily operations—was limited.
By deploying Moneytoring™ with agents across employee workstations, rapid tests were executed that revealed the root cause of the issue: an expired SSL certificate that was halting critical processes. Thanks to this proactive detection, the incident was resolved immediately, restoring access and ensuring operational continuity without losses or costly disruptions.
Network Map Automation for a Multinational Food & Beverage Company
One of Latin America’s largest beverage bottling and distribution companies faced the challenge of managing a complex network with more than 300 sites across five countries. Relying on manual topology maps resulted in slow processes, higher risk of errors, and heavy engineering resource consumption. With the implementation of Moneytoring™, the company automated the generation of network diagrams with daily updates, real-time visualization of device interconnections, and detailed mapping of all network assets.
The outcome was full visibility, proactive error detection, and a significant reduction in time and resources—transforming a process that once took hours into a matter of clicks.
Accelerated eCommerce Recovery for a Leading Pharmaceutical Company
Following a migration to a new eCommerce portal, one of Mexico’s most recognized pharmaceutical retail chains—with more than 1,600 stores and thousands of employees—faced severe performance issues that negatively impacted online sales. The resulting revenue decline demanded an immediate solution. In just five days, through deep analysis using APM platforms, stress testing that simulated up to 1.5 million transactions, and critical adjustments across databases, firewalls, and application design, key processes were optimized. Queries that previously took up to four seconds were reduced to under 200 milliseconds. As a result of this intervention, the company not only stabilized its digital operations but has since strengthened its position as a trusted and accessible leader in eCommerce.
Rapid Resolution of Critical Communications Failures for a Major Banking Institution
After several weeks of interruptions and poor call quality on Microsoft Teams and Google Meet, one of Mexico’s largest banks was facing an increasing risk to its daily operations. Within minutes, Moneytoring™ was deployed, a detailed network analysis was performed, and the root cause was identified as an obsolete security device.
Once the device was replaced and the connection optimized, communication quality improved immediately—eliminating failures and ensuring a seamless experience for all users.
